FAQ's - old

Where are your shoes made?

All of our shoes are handmade in Peru, by skilled artisans.

Why do you make your shoes in Peru?

Fortress of Inca was inspired by a pair of boots originally bought in Peru in 2005. These boots encompassed textiles and materials that were native to the region and represented the talent and creativity of the Peruvian people. When Fortress of Inca was launched, it was important to us to keep production of these beautiful boots and shoes in Peru.

Do you pay your shoemakers fair wages?

Yes. We pay excellent wages to our talented shoemakers.

How do Fortress of Inca shoes fit?

Please use the conversion chart below for general size info. As each style can vary in fit, you can find more detailed sizing notes per style by clicking the "How will this fit?" link on each product detail page.

foi-size-chart.jpg

What forms of payment does fortressofinca.com accept?

We accept Visa, MasterCard, American Express and Discover. We also accept payment through Paypal.

Does Fortress of Inca ship to P.O. Boxes or Military APO/FPO addresses?

At this time we are unable to deliver to P.O. Boxes.  We can deliver to Military APO/FPO addresses.

Does Fortress of Inca ship outside of the United States?

Yes! We are happy to say that we ship anywhere in the world for a flat rate of $35. Please note that international orders, with the exception of Canada, are FINAL SALE.

How much does shipping and handling cost?

Ground shipping is FREE within the United States! For expedited shipping the cost is automatically calculated at checkout and will vary depending on the number of items purchased, where your order is being shipped and the type of shipping chosen. Please review the order total before confirming your purchase.

For international orders (outside of the United States), there is a $35 flat rate for shipping per item.

When can I expect my order to be delivered?

Typically orders are shipped the following business day. Fortress of Inca does not process or ship orders on Saturday or Sunday. Expedited orders will ship the following business day. You will receive a USPS or UPS tracking number along with a shipping confirmation email at the end of the day that your order ships. Please use the tracking number to get an estimated delivery date.

When will you be restocking styles that you are out of?

Many of our styles are seasonless and can be worn year-round, so they will likely be restocked. If you would like to receive an in-stock email notification for a particular style, select your size on the product page and enter your email address to be notified. 

What is the Fortress of Inca return/exchange policy?

Read our full policy here.

There are a few restrictions regarding returns/exchanges:

-The product must be returned “as new.” We can not accept returned items with any wear and tear.

-Your product must have been purchased from our website. Any products purchased from a retail location will have to adhere to the return/exchange policy of the retail location they purchased from.

-If you purchased our shoes through a 3rd party site then you will be responsible for your own return shipping costs.

-You must have been the original purchaser of the shoes/boots. We use the information in our database to automatically refund the same account that was used to purchase your boots. If you feel like you have a special exception to this policy, feel free to e-mail us at support@fortressofinca.com and we will do what we can to help you out.

-Please allow up to 10 business days from the date we receive your return to complete your return or exchange.

-Kindly note that international orders, with the exception of Canada, are FINAL SALE.

How do I take care of my Fortress of Inca shoes?

Fortress of Inca shoes should never be put through the washer/dryer. To properly clean your boots, you should hand wash them using the following method:

- Use a damp sponge with cold water to lightly moisten the outside of the boots. Do not submerge them in water.

- Dilute a cleaner appropriate for leather to form a solution of one part cleaner and one part water.

- Apply solution to a wet sponge and gently clean boots’ outer surface. Rinse with clean sponge dipped in cold water.

- Stuff boots with paper towels or newspaper to allow the boots to maintain their shape during the drying process. Dry out of direct sunlight or direct heat. Direct sunlight or heat will cause excessive shrinkage. Sometimes the boots will shrink slightly after washing. This is normal and you can expect them to stretch back out after wearing them a few times.

- Brush suede boots with a suede brush or lint-free towel to restore the nap.

- Apply water and stain-resistant coating to the boots to minimize stains and dirt.