What are your holiday shipping policies?
To receive an order by Christmas, please order by December 19 at noon CST for free ground shipping. Order by December 20 at noon CST with 2nd Day Air, or by December 23 at noon CST with Next Day Air to receive by Christmas.
Please note our operations will be closed from December 24 through December 29. Orders placed during this time will process on December 30.
Where are your shoes made?
All of our shoes are handmade in Peru, by skilled artisans.
Why do you make your shoes in Peru?
Fortress of Inca was inspired by a pair of boots originally bought by our Founder in Peru in 2005. These boots encompassed textiles and materials that were native to the region and represented the talent and creativity of the Peruvian people. When Fortress of Inca was launched, it was important to us to keep production of these beautiful boots and shoes in Peru.
Do you pay your shoemakers fair wages?
Yes. We pay excellent wages to our talented shoemakers. All artisans also receive healthcare, paid vacation and maternity/paternity leave.
How do Fortress of Inca shoes fit?
Please use the conversion chart on each style product page for size info. As each style can vary in fit, you can find more detailed sizing notes per style by clicking the "How will this fit?" link on each product detail page.
What forms of payment does fortressofinca.com accept?
We accept Visa, MasterCard, American Express and Discover. We also accept payment through Paypal and AfterPay.
Does Fortress of Inca ship to P.O. Boxes or Military APO/FPO addresses?
Yes, we can ship to P.O. Boxes. We can also deliver to Military APO/FPO addresses.
Does Fortress of Inca ship outside of the United States?
Yes! We are happy to say that we ship anywhere in the world for a flat rate of $35. Please note that international orders, with the exception of Canada, are FINAL SALE. International customers are also responsible for any duties or fees incurred during customs clearance.
How much does shipping and handling cost?
Ground shipping is FREE within the United States for orders over $50! For expedited shipping the cost is automatically calculated at checkout and will vary depending on the number of items purchased, where your order is being shipped and the type of shipping chosen. Please review the order total before confirming your purchase.
For international orders (outside of the United States), there is a $35 flat rate for shipping per item. International customers are also responsible for any duties or fees incurred during customs clearance.
When can I expect my order to be delivered?
Typically orders are shipped the following business day. Fortress of Inca does not process or ship orders on Saturday or Sunday. Please allow an additional 2-3 business days for order processing during the holidays. Expedited orders will ship the following business day. You will receive a USPS or UPS tracking number along with a shipping confirmation email at the end of the day that your order ships. Please use the tracking number to get an estimated delivery date. Fortress of Inca is not responsible for carrier shipping delays.
When will you be restocking styles that you are out of?
Many of our styles are seasonless and can be worn year-round, so they will likely be restocked. If you would like to receive an in-stock email notification for a particular style, click the "Size not available?" link on the product's page, select your size and color, and enter your email address to be notified.
What is the Fortress of Inca return/exchange policy?
Read our full policy here.